Refund Policy
Last updated: [Effective date — fill in before publishing]
This Refund Policy covers paid subscriptions on vedicneev.com (Exam Pass and Vedic All-Access, described on our Pricing page), processed through Razorpay. It supplements our Terms of Service — Section 5 of those Terms links here for our current refund and cancellation terms.
1. Eligibility for a Refund
A subscription purchase is eligible for a full refund if requested within [Fill in your refund window, e.g. 7 days] of the payment date, provided the account has not made substantial use of paid-only content in that window (for example, generating a large number of full-length mock tests only available on a paid plan). We review refund requests case by case where usage is borderline.
Refund requests outside this window, or for a subscription in its final billing cycle before a renewal that has already been used, are handled at our discretion.
2. What Is Not Refundable
- Any billing cycle that has already run its full term with normal platform access.
- Promotional, discounted, or complimentary access grants.
- Amounts already refunded once for the same billing cycle.
3. How to Request a Refund
Email admin@vedicmindai.in from the address or phone number linked to your account, with the Razorpay payment reference (found in your payment confirmation) and the reason for your request. We aim to respond within [Fill in your response SLA, e.g. 3 business days].
4. Refund Processing
Approved refunds are issued to the original payment method through Razorpay. Depending on your bank or payment provider, it can take [Fill in, e.g. 5–7 business days] for the refund to reflect in your account after we initiate it. We do not process refunds in cash or to a different payment method than the one used for the original purchase.
5. Subscription Cancellation
You can cancel auto-renewal for your subscription at any time from your account, or by contacting us at the email above. Cancelling stops future billing but does not, by itself, refund the current billing cycle — see Section 1 for when a current-cycle refund applies.
6. Failed or Duplicate Payments
If Razorpay reports a successful charge but your account was not upgraded (for example, due to a network interruption), contact us with the payment reference and we will reconcile it — either by activating the correct plan entitlement or issuing a full refund if the charge cannot be matched to an order.
7. Changes to This Policy
We may update this Refund Policy as our platform evolves. We will update the “Last updated” date above when we do.
8. Contact Us
Questions about a refund? Contact us at admin@vedicmindai.in. See also our Terms of Service and Privacy Policy.
This page is a professional draft aligned with how Vedic Neev actually operates today. It should receive a legal review — particularly for the placeholders above — before publication.